Protected: Train-the-Trainer: How to Train Qualified Drug Testing Collectors

0 of 16 lessons complete (0%)

Conflict and De-Escalation

You don’t have access to this lesson

Please register or sign in to access the course content.

This lesson provides the trainer with additional conflict mitigation strategies to share with students. By closely following a consistent process the collector can de-escalate a heated situation and continue with the collection.